Shipping information

We make every effort to process your order as quickly as possible. Delivery typically takes 5-8 business days from the time of order confirmation. Please note the following information:

• Processing time : After receiving your order, we pack the items with the utmost care to ensure they arrive in perfect condition.

• Delivery time : The stated delivery time of 5-8 working days includes working days only; weekends and public holidays are excluded.

• Possible delays : In rare cases, delays may occur, for example due to increased shipping volumes or unforeseeable transport conditions.

Thank you for your understanding! If you have any questions or need support, our customer service team at info@ezouna.de is always happy to help.

Return policy

Your satisfaction is important to us! If you are not satisfied with your purchase, you can return it within 14 days of receipt.

How to request a return:

• Send an email to info@ezouna.de
• In the email, please include your order number and the items you wish to return.

After we receive your information, we will contact you within 48 business hours with return instructions.

Important instructions:

• We currently do not cover shipping costs for returns.
• Only unworn and unused items in their original packaging can be returned. Please ensure all tags and packaging are intact.
• We reserve the right to refuse returns if items are not in proper condition.

Thank you for your understanding and cooperation! If you have any questions about our return policy or need assistance, please contact our customer service at info@ezouna.de. We are always here for you!

Payment methods

In our online shop, we offer secure and convenient payment methods to make your shopping experience as pleasant as possible. Choose from various options.

PayPal : Pay quickly and securely with PayPal. Your payment information is stored securely, so you don't have to re-enter it every time you make a purchase.

Apple Pay : Use your iPhone, iPad, or Mac to pay quickly and securely without having to manually enter your credit card information.

Mastercard and Visa : We accept all major credit cards, including Mastercard and Visa. These globally recognized payment methods are secure and easy to use.

Additional payment options : In addition to the options listed above, additional secure payment methods are available. Further details can be found in the checkout area of ​​our online shop.

All our payment methods are secure and encrypted to protect your data as best as possible. If you have any questions about payment methods or need assistance, our customer service team will be happy to help.

Feel free to contact us at info@ezouna.de or use the chatbox.

Our customer service is available Monday to Friday from 8:00 a.m. to 8:00 p.m.