Terms and Conditions

GENERAL TERMS AND CONDITIONS OF BUSINESS

§ 1 Scope
The following General Terms and Conditions apply to all purchase contracts concluded via our web shop under the domain “www.ezouna.de”.


Contracting party is:

EZOUNA
Cemetery 25
4840 Vöcklabruck
Austria
Owner: S.Brandl
(Customer support only via email)
Web: www.ezouna.de
Email: info@ezouna.de

§ 2 Subject matter of the contract

The goods we offer in our webshop represent a non-binding product catalogue.





§ 3 Conclusion of contract
 The customer can place items from our product catalog into their shopping cart by clicking the "Add to Cart" button, provided the item is in stock. By clicking the "Place Order with Payment" button, the customer submits a binding offer to purchase the item in the shopping cart. Confirmation of order receipt and acceptance of the order will be sent via automated email immediately after the shopping cart is submitted. The contract for the purchase of the item is concluded with this order confirmation.
Before clicking on the “Place order with payment” button, the customer can check the contents of the shopping cart and the personal data provided and make changes at any time by selecting the respective order step and correct any input errors.

§ 4 Prices, Payment
 The prices we quote are gross prices including all statutory price components, including applicable VAT, plus shipping costs. The shipping costs can be found under the "Delivery" menu item. The actual shipping costs will be displayed to the customer before completing the order process.
The following payment methods can be selected: Paypal, advance payment (bank transfer) and payment with KLARNA.

§ 5 Right of withdrawal
Customers who are also consumers have a statutory right of withdrawal in distance selling. Consumers are natural persons who enter into a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity. Information on the right of withdrawal, in particular on conditions, time limits and procedures for exercising the right of withdrawal as well as the model withdrawal form can be found under the menu item "Right of withdrawal". The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery. Opened and used cosmetics cannot be returned for hygiene reasons if the usual method of application is direct contact with the body, such as lipstick. The customer should therefore consider whether they wish to keep the product before use.

§ 6 Shipping

The goods we offer will be shipped within 3-8 working days after receipt of payment.

§ 7 Liability for defects
 The customer’s liability rights for defects are governed by statutory provisions.

§ 8 Disclaimer
Customer claims for damages are excluded, unless they involve claims for damages resulting from injury to life, body, or health, as well as liability for other damages based on an intentional or grossly negligent breach of duty by us or our vicarious agents. Furthermore, liability for the breach of obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely remains unaffected. In the event of a slightly negligent breach of these contractual obligations, we are only liable for the foreseeable damage typical for the contract, unless the customer's claims for damages result from injury to life, body, or health.

§ 9 Retention of title, offsetting

If the customer is a consumer, we retain ownership of the purchased item until the purchase price has been paid in full. If the customer is an entrepreneur exercising his commercial or independent professional activity, a legal entity under public law, or a special fund under public law, we retain ownership of the purchased item until all outstanding claims arising from the business relationship with the buyer have been settled. The corresponding security interests are transferable to third parties. The customer is only entitled to offset if the counterclaims have been legally established, are undisputed, or are recognized by us, and are based on the same contractual relationship.




§ 10 Storage of contract text

We store the contract text and the customer data necessary to process the purchase contract; we do not disclose this data to third parties without authorization. The data will be deleted after the contract has been processed and after the statutory warranty period has expired. The customer can inquire at any time and via any possible communication channel whether and what data we have stored.

§ 11 Final provisions
 All contracts with us are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. The choice of law applies to consumers only to the extent that it does not restrict consumer protection standards in their home country (favorability principle). For all legal transactions in which a consumer is not involved, our registered office is agreed as the place of jurisdiction.